At Elaroma.in , your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
🛍️ Returns
You can initiate a return within 3 days of receiving your order, provided the item is:
- Unused and in its original condition
- In the original packaging, with all tags and labels attached
- Accompanied by a valid proof of purchase (invoice/order ID)
Non-returnable items:
- Used or damaged products
- Custom or personalized items
- Sale or clearance items (unless defective or damaged)
To initiate a return, please email us at elaroma.customercare@gmail.com with:
- Your order ID
- Reason for return
- Photo(s) of the product (if applicable)
Once your return is approved, we’ll provide return instructions and shipping details.
💸 Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 5-7 business days.
- Shipping charges are non-refundable, unless the return is due to our error (wrong or defective item).
🔁 Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. To request an exchange, contact us at elaroma.customercare@gmail.com within 3 days of delivery.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
- We recommend using a trackable shipping service to avoid any disputes.
Happy Shopping
Thank you for shopping with Elaroma.in
We’re committed to ensuring your experience with us is smooth, transparent, and trustworthy.